About Us

Reason for Concern

There is no doubt that our industry is in a time of transition.  The rise of large chains, big-box stores, internet sales, and insurance-provided hearing aids leaves many independent providers wondering how they will compete.  One answer lies in the roots of our profession:  aural rehabilitation.  Are we providing a comprehensive communication solution, or simply dispensing hearing aids?  While most providers would argue that they provide their patients with adequate education, the most recent MarkeTrak survey results tell a different story:  “Since so few patients received aural rehabilitation, were referred to a self-help group, or received auditory retraining therapy, at this time we cannot determine reliably the statistical significance of the relationship between these protocol items and real world success (26).” These unsettling results indicate that we are not providing adequate aural rehabilitation, or that our patients do not recognize our efforts as such.  Either way, if we are to distinguish ourselves as hearing care professionals, something must change.


Kochkin S.MarkeTrak VIII: The impact of the hearing healthcare professional on hearing aid user success.  Hearing Rev2010;17(4):12-34.

Message from our Founder

As a practicing audiologist, I understand first-hand the challenges we face.  We do our best to provide the educational and counseling components of aural rehab, but we find that our time is often monopolized by the technological aspects of our treatment.  While the new technology is wonderful, there is no denying the fact that it takes more time and more patient instruction to fit modern hearing aids and all of the wireless accessories that go with them.  Patients are often so overwhelmed by the array of new technology at their fingertips, that our counseling efforts simply aren’t appreciated.  In addition, patient expectations have increased exponentially with recent digital advancements, which can be a recipe for disaster if proper counseling has not occurred.  It is imperative that we provide consistent, comprehensive, and long-term aural rehabilitation to each and every patient, and we have created the 5 Keys Communication Counseling program to help you do just that.  We understand the demands placed on busy hearing care professionals, and our simple 3-step approach is designed for easy implementation in any clinical setting.  I invite you to become a member of our 5 Key Communications team and rest easy knowing that you are providing a complete communication solution for every patient.

To your success,

Dr. Dusty

Dusty Ann Jessen,Au.D.,  Founder and CEO

croppedDusty Ann Jessen, Au.D. has been the Director of Audiology in a busy ENT clinic in Littleton, Colorado since 2003.  She received her undergraduate degree in Communication Disorders from the University of Northern Colorado.  She went on to earn her master’s degree in audiology from Arizona State University, and her clinical doctorate in audiology from the A.T. Still University of Health Sciences.  She is certified by the American Speech, Language, and Hearing Association, and is a member of the Colorado Academy of Audiology, Academy of Rehabilitative Audiologists, Academy of Doctors of Audiology, and the Hearing Loss Association of America.  In 2013 she wrote and published her book, Frustrated by Hearing Loss?  5 Keys to Communication Success, which has been well-received by patients and professionals alike.  It serves as the backbone of the 5 Keys Communication Counseling program.


Jill Friday, Au.D., Vice President of Professional Relations


Jill FridayDr. Jill Friday is orginally from LaMarque, Texas and received an Associate degree in Special Education from the College of the Mainland in Texas City, Texas in 1996. Jill then completed a Bachelor’s degree in Speech and Hearing from Stephen F. Austin State University in Nacogdoches, Texas in 1998. Jill achieved her Master’s degree in Audiology from Lamar University at Beaumont, Texas in 2000 and she finished with a Doctorate in Audiology from A.T. Still University at Mesa University in 2007. After graduating Jill practiced audiology for the next fourteen years.


A move to Colorado in 2004 was next on the career agenda for Jill and her family and resulted in her most recent employment as Director of Audiology at Harvard Park Hearing Center in Denver. She is experienced with most hearing aid models and manufacturers, fitting and programming hearing aids, hearing aid repair, and is skilled at all types of audiological testing.