Review 1

“At last, a book that truly tells it like it is. Too often consumer books
and self-help books written by professionals extol the virtues of
modern technology while minimizing the adverse effects of human
behavior. While it is true that modern technology has progressed
significantly, good communication requires more than simply
placing hearing aids on your ears. In this easy to read guide
to better communication, Dr. Jessen places responsibility right
where it belongs; on both the listener and those who communicate
with the listener, without assigning blame or “sugar-coating” the
situation. She carefully contrasts hearing loss from communication
breakdowns and offers constructive, realistic solutions discussed
in an environment specific format. If the reader combines new
technology with the words of experienced wisdom contained in
this book, optimizing communication despite having a hearing
loss can actually be achieved.”

Robert W. Sweetow, Ph.D.
Professor of Otolaryngology and Audiology
University of California, San Francisco

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