Handbook Information

5keys book order now
5 Keys Communication is the best way to teach your patients how to successfully communicate using strategies that will last a lifetime. It enforces the 5 Keys to Communication Success: Speaker, Listener, Environment, Technology, Practice. Created by a practicing audiologist, this program is designed to be simple and fun for both the patient and the clinician. There are three simple steps to the 5 Keys Communication program:
  1. Education starts at the initial consultation with our engaging handbook, 5 Keys to Communication Success. This guide is fun, captivating and useful - patients actually want to read it!
  2. Action implements 5 Keys strategies with Successful Communication Plan worksheets. These activities encourage patients to apply what they learned in the handbook to their own challenging situations.  The worksheets are found in the handbook and can also be downloaded free of charge HERE.
  3. Follow-Up uses weekly emails to actively engage patients in the aural rehabilitation process, reinforce new communication skills and ensure your practice remains in the spotlight.  Clinics who use the handbooks with their patients may enroll their patients to receive the eTips at no additional charge.  Click HERE to see an example of Henry's Successful Communication eTips.
5keys book order now
The 5 Keys to Communication Success handbooks are a wonderful way to set your practice apart from the competition by providing a fun yet professional educational tool.  The handbooks should be used with:
  • Every new hearing aid fitting
  • Patients who are not yet candidates for hearing aids but are reporting difficulties
  • Patients who are candidates for hearing aids but are not yet ready to purchase
  • Friends and family members of your patients
The handbooks also work great as:
  • Gifts for referrals, drawings, events, etc.
  • A powerful and unique physician marketing tool
This short Getting Started Video will demonstrate how easy it is to implement the 5 Keys Communication Program with your patients.
5keys book order now

Custom Handbooks

Customized handbooks turn the 5 Keys Communication handbook into a powerful marketing tool for your practice! Add your full-color logo to the back cover and customize the first page with your logo, an introductory message from you, and your clinic’s contact information.  Please complete the form below if you are interested in placing an order for customized handbooks. There is a one-time $150 customization fee, and prices (before shipping) are as follows:
  • 100 books...$8.95 each...$895.00
  • 300 books...$7.95 each...$2,385.00
  • 500 books...$6.95 each...$3,475.00
  • 100+ books...$5.95 each...$5,950.oo
Example of customized first page and back cover:
inside coverbook back
5keys book order now
Have you or a friend or loved one benefited from the 5 Keys to Communication book and program? We’d love to hear your feedback! Please leave us a review and let us know how the book and program have worked for you.

I just had to share with you that I have two patients both evaluated for CI but not quite making the cut yet who I had read your book about 6 months ago and while I have seen them both a few times since they read the book, today they both rattled off all the great communication repair strategies and skills they have been using and their expectations were so realistic! It made my eyes well up. I was so proud of both of them for taking ownership of their communication and that finally everything I have been harping on them for years sunk in with your book. THANK YOU so much for creating what I would call an audiology masterpiece.
I've had hearing loss for a long time. My audiologist gave me your book and all I can say is that it is so pragmatic and helpful, that I have started on practicing the things listed. I am looking forward to much better results. I am so excited about the information contained in the book and how much it will help. I have been wondering where this info has been. Anyway, I am extremely grateful that you wrote it and distributed it. It will be a life changer.
We are loving this program! We are thrilled with how well our patients are responding and even happier at how easy you've made it for us to help them! Chrissy Lemley, Au.D. Allegany Hearing and Balance LaVale, Maryland
My name is Kathleen and I am an audiologist working in Perth, Australia. I bought a copy of your book through Oaktree Products. Your book is fantastic! I think every audiologist should have a copy in their practice...Thank you for a wonderful resource! Kathleen Stoop The Art of Hearing Perth, Australia
At last, a book that truly tells it like it is. Too often consumer books and self-help books written by professionals extol the virtues of modern technology while minimizing the adverse effects of human behavior. While it is true that modern technology has progressed significantly, good communication requires more than simply placing hearing aids on your ears. In this easy to read guide to better communication, Dr. Jessen places responsibility right where it belongs; on both the listener and those who communicate with the listener, without assigning blame or “sugar-coating” the situation. She carefully contrasts hearing loss from communication breakdowns and offers constructive, realistic solutions discussed in an environment specific format. If the reader combines new technology with the words of experienced wisdom contained in this book, optimizing communication despite having a hearing loss can actually be achieved.
The information in this book reinforces communication tools that we, as audiologists, strive to provide our patients throughout the entire evaluation and rehabilitative process. I am excited to provide this book to my patients and their family members. It will help facilitate awareness, knowledge, and realistic expectations about hearing loss for all parties involved, which will then lead to a more effective communication process. Thank you for your amazing contribution to our profession.
As an ENT doctor, I feel Dr. Dusty Jessen’s book is a wonderful addition to the world of listening, hearing and communicating. Dr. Jessen’s book will help people to maximize these skills as they enter the world of hearing aids. I also love the clever little dog and bright colors. It was an easy and informative read.
I am a 67 year old male, and have had hearing loss for over 60 years. Had this book been available, it would have saved my wife and I 34 years of unanswered questions and frustrations. “The Five Keys To Communication Success” is an imperative read for anyone considering hearing aids and those who are early in their hearing aid experience.
My husband and I have been married for 34 years, and he has had hearing loss since he was a child. This book taught me things that I never knew. It is equally important for the spouse to understand the “Five Keys To Communication Success” to help ensure a better quality of life for both partners. I highly recommend this book.

Description

5 Keys Communication is the best way to teach your patients how to successfully communicate using strategies that will last a lifetime. It enforces the 5 Keys to Communication Success: Speaker, Listener, Environment, Technology,Practice. Created by a practicing audiologist, this program is designed to be simple and fun for both the patient and the clinician. There are three simple steps to the 5 Keys Communication program:

  1. Education starts at the initial consultation with our engaging handbook, 5 Keys to Communication Success. This guide is fun, captivating and useful – patients actually want to read it!
  2. Action implements 5 Keys strategies with Successful Communication Plan worksheets. These activities encourage patients to apply what they learned in the handbook to their own challenging situations.
  3. Follow-Up uses weekly emails to actively engage patients in the aural rehabilitation process, reinforce new communication skills and ensure your practice remains in the spotlight.

5keys book
order now

How To Use

The 5 Keys to Communication Success handbooks are a wonderful way to set your practice apart from the competition by providing a fun yet professional educational tool.  The handbooks should be used with:

  • Every new hearing aid fitting
  • Patients who are not yet candidates for hearing aids but are reporting difficulties
  • Patients who are candidates for hearing aids but are not yet ready to purchase
  • Friends and family members of your patients

The handbooks also work great as:

  • Gifts for referrals, drawings, events, etc.
  • A powerful and unique physician marketing tool

This short Getting Started Video will demonstrate how easy it is to implement the 5 Keys Communication Program with your patients.

5keys book
order now

Customize

Customized handbooks turn the 5 Keys Communication handbook into a marketing tool for your practice!

Add your full-color logo to the back cover and customize the first page with your logo, an introductory message from you, and your clinic’s contact information. To place an order for customized handbooks, simply click on the order form below to download a printable copy. Complete the order form, scan and email it to support@5keys.org. As always, if you have any questions or special requests, please don’t hesitate to email or call!

Clinics who order customized handbooks enjoy the same benefits as AutoShip members including: Access to Henry’s Successful Communication eTips, Access to resources in the “Member’s Only” portal of our website, free support materials, and a free clinic listing on the 5 Keys Members page of our website.

Custom Handbooks

Customize the critically-acclaimed 5 Keys handbook to create a powerful marketing tool for your practice. You may add your color logo to the first page and back cover, along with an introductory paragraph, your website, email and phone number.

inside cover

book back

5keys book
order now

Reviews

Have you or a friend or loved one benefited from the 5 Keys to Communication book and program? We’d love to hear your feedback! Please leave us a review and let us know how the book and program have worked for you.








I just had to share with you that I have two patients both evaluated for CI but not quite making the cut yet who I had read your book about 6 months ago and while I have seen them both a few times since they read the book, today they both rattled off all the great communication repair strategies and skills they have been using and their expectations were so realistic! It made my eyes well up. I was so proud of both of them for taking ownership of their communication and that finally everything I have been harping on them for years sunk in with your book. THANK YOU so much for creating what I would call an audiology masterpiece.

I’ve had hearing loss for a long time. My audiologist gave me your book and all I can say is that it is so pragmatic and helpful, that I have started on practicing the things listed. I am looking forward to much better results. I am so excited about the information contained in the book and how much it will help. I have been wondering where this info has been. Anyway, I am extremely grateful that you wrote it and distributed it. It will be a life changer.

We are loving this program! We are thrilled with how well our patients are responding and even happier at how easy you’ve made it for us to help them!
Chrissy Lemley, Au.D.
Allegany Hearing and Balance
LaVale, Maryland

My name is Kathleen and I am an audiologist working in Perth, Australia. I bought a copy of your book through Oaktree Products. Your book is fantastic! I think every audiologist should have a copy in their practice…Thank you for a wonderful resource!
Kathleen Stoop
The Art of Hearing
Perth, Australia

At last, a book that truly tells it like it is. Too often consumer books and self-help books written by professionals extol the virtues of modern technology while minimizing the adverse effects of human behavior. While it is true that modern technology has progressed significantly, good communication requires more than simply
placing hearing aids on your ears. In this easy to read guide to better communication, Dr. Jessen places responsibility right where it belongs; on both the listener and those who communicate with the listener, without assigning blame or “sugar-coating” the situation. She carefully contrasts hearing loss from communication
breakdowns and offers constructive, realistic solutions discussed in an environment specific format. If the reader combines new technology with the words of experienced wisdom contained in this book, optimizing communication despite having a hearing loss can actually be achieved.

The information in this book reinforces communication tools that we, as audiologists, strive to provide our patients throughout the entire evaluation and rehabilitative process. I am excited to provide this book to my patients and their family members. It will help facilitate awareness, knowledge, and realistic expectations about hearing loss for all parties involved, which will then lead to a more effective communication process. Thank you for your amazing contribution to our profession.

As an ENT doctor, I feel Dr. Dusty Jessen’s book is a wonderful addition to the world of listening, hearing and communicating. Dr. Jessen’s book will help people to maximize these skills as they enter the world of hearing aids. I also love the clever little dog and bright colors. It was an easy and informative read.

I am a 67 year old male, and have had hearing loss for over 60 years. Had this book been available, it would have saved my wife and I 34 years of unanswered questions and frustrations. “The Five Keys To Communication Success” is an imperative read for anyone considering hearing aids and those who are early in their hearing aid experience.

My husband and I have been married for 34 years, and he has had hearing loss since he was a child. This book taught me things that I never knew. It is equally important for the spouse to understand the “Five Keys To Communication Success” to help ensure a better quality of life for both partners. I highly recommend this book.