Hearing Aid Troubleshooting Videos
The links below will provide useful videos and instructions to help you troubleshoot common issues & take great care of your hearing devices.
If you do not see your hearing aids listed, or if one of the links does not work, please let us know by sending an email to support@5keys.org.
Phonak
The button below will take you to a page with videos on every issue you might run into with your Phonak hearing aids, myPhonak app, and wireless Phonak accessories. You may also reach Phonak’s Consumer Support Team by calling:
1-800-679-4871
Starkey
The button below will take you to a page with videos on every issue you might run into with your Starkey hearing aids, Thrive Hearing App, and wireless Starkey accessories. You may also reach Starkey’s Consumer Support Team by calling:
1-866-637-9243
Oticon
The button below will take you to a page with videos on every issue you might run into with your Oticon hearing aids, Oticon ON app, and wireless Oticon accessories. You may also reach Oticon’s Consumer Support Team by calling:
1-855-400-9766
Unitron
The button below will take you to a page with videos on every issue you might run into with your Phonak hearing aids, myPhonak app, and wireless Phonak accessories. You may also reach Unitron’s Consumer Support Team by calling:
1-866-230-0115
Signia
The button below will take you to a page with instructional videos about every issue you might run into with your Signia hearing aids and wireless Signia accessories. You may also reach Signia’s Consumer Support Team by calling:
1-800-350-6093
Widex
The button below will take you to a page with videos on every issue you might run into with your Widex hearing aids, smartphone app, and wireless Widex accessories. You may also reach the Widex Consumer Support Team by calling:
1-844-497-8844
ReSound
The buttons below will take you to pages with videos and instruction guides for every issue you might run into with your ReSound hearing aids, smartphone app, and wireless ReSound accessories. You may also reach ReSound’s Consumer Support Team by calling:
1-888-735-4327