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5 Keys Communication

5 Keys Communication

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Terms of Use: Online Communication Training Program

Description
The Online Communication Training Program delivers 53 weekly emails to each of your enrolled patients.  The emails contain education about communication strategies, hearing aid care and use, and assisted listening devices.  They also provide links to additional training exercises, community support and consumer organizations (ie. HLAA), and optional computerized auditory training programs.  Each weekly email is fully customized to your clinic and comes from your clinic’s email address, making them a powerful marketing tool in addition to an excellent educational resource for your patients.

Rights and Responsibilities of Cut to the Chase Communication

  1. Collect $199 Customization Fee prior to the customization process and begin $59 monthly (or $599 annual) charges two-weeks later.
  2. Obtain all information needed via the Google Customization Form to create an email proof.
  3. Create and modify the initial proof template to the client’s satisfaction.
  4. Upon client approval of the template, create all 53 emails according to the template.
  5. Create a designated list and enrollment form for the customer.
  6. Protect the customer’s payment information by maintaining PCI DSS (Payment Card Industry Data Security Standard) compliance through TrustWave.
  7. Provide the customer with their unique enrollment link.
  8. Provide training videos via email for:
    1. Program enrollment
    2. Posting eTips to Facebook
    3. Optional integration with CounselEAR
  9. Provide graphic via e-mail for social media posts.
  10. Provide 30-minute remote in-service for staff if requested by customer.
  11. Deliver 53 weekly lessons via email to each enrolled patient.  Patients may be enrolled as long as the customer is paying the monthly hosting fee.  Should the customer choose to cancel their monthly subscription or place it on hold (see #9 and #10 below), the enrollment link will no longer be active to sign up new patients.  However, previously enrolled patients will continue to receive their remaining emails to complete the program.
  12. Protect your patient information according to the Active Campaign Security Standards.


Rights and Responsibilities of the Customer

  1. Pay $199 Customization Fee for the creation of the customized emails and $59 monthly (or $599 annual) hosting fee (to begin two-weeks after the Customization Fee is paid).
  2. In a timely manner, provide all information requested to develop the email proof via the Google Form on the 5 Keys website.
  3. Review the proof and request any changes.
  4. Once the proof has been approved, understand that all 53 of the emails will be created following the same template.
  5. If changes are requested after the 53 emails have been created, the customer will pay an additional design fee, price dependent on the design time required to make the requested changes.
  6. Alert Cut to the Chase Communication via phone of any changes to credit card number or expiration date at least 7 days prior to that month’s recurring billing day.
  7. Enrollment link will remain active to enroll patients for the duration of the subscription.
  8. Maintain subscription for a minimum of 12 months.
  9. Customer may cancel their subscription by sending a cancellation request via e-mail to support@5keys.org only after 12 months of recurring billing.  Upon cancellation:
    1. The unique enrollment link will no longer be active.
    2. Patients enrolled prior to cancellation will continue to receive their remaining emails to complete the series of 53 lessons.
  10. Customer may put their subscription on hold for any amount of time after the initial 12 months. While the subscription is on hold, enrollment link will not be active but previously enrolled patients will continue to receive the remainder of their email lessons.
  11. Customer may post links to the emails on social media.


Copyright Notice
The 5 Keys Communication Online Training Program is the sole property of Cut to the Chase Communication.   While the email web links may be shared to social media, the content may not be reproduced in any shape or form without the express written consent of Cut to the Chase Communication.

Clinicians & Patients are Raving

  • 5
    Patients really appreciate the 5 Keys books and we've seen a significant decrease in some of the questions we'd get at post-fitting appointments that the books help to address. We are fans!
    Brant Christensen, AuD
    Brant Audiology & Tinnitus
  • 5
    I'm blown away at the resources you've given and your communication. It's so thorough. Thank you.
    Chad
    Roseburg Audiology
  • 5
    I just had to share with you that I have two patients both evaluated for CI but not quite making the cut yet who I had read your book about 6 months ago and while I have seen them both a few times since they read the book, today they both rattled off all the great communication repair strategies and skills they have been using and their expectations were so realistic! It made my eyes well up. I was so proud of both of them for taking ownership of their communication and that finally everything I have been harping on them for years sunk in with your book. THANK YOU so much for creating what I would call an audiology masterpiece.
    Julie Link, AuD
    Founder, The Audiology Method
  • 5
    We are loving this program! We are thrilled with how well our patients are responding and even happier at how easy you’ve made it for us to help them!
    Chrissy Lemley, AuD
    Allegany Hearing and Balance
  • 5
    Our patients really enjoy the 5 Keys book and the classes we created around them. They also appreciate the opportunity to get the eTips. We are big fans of the programs and have really embraced it in our office. It makes our patients feel special to have that extra bit of attention. I highly recommend it.
    Dr. Clark
    Pacific Hearing Service
  • 5
    Thanks again for sending me a copy of your book. I really enjoyed reading it and found it very helpful. I particularly liked how you laid out expectations for both the listener and the speaker. As you say — it takes two to tango when it comes to good communication. I thought your framework was clear and could be applied to almost any listening situation to help people with hearing loss and their families proactively work through possible solutions to improve communication. Congratulations on your excellent book and thank you for all that you are doing to help people with hearing loss.
    Shari Eberts, Founder
    LivingWithHearingLoss.com

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